AT&T Web Meeting Frequently Asked Questions (WBST29.13)

Hosting, Joining, and Setting up Meetings

Q.  What do I need to host or attend meetings?

A.    You will need to download the Web Meeting Meeting Manager. The first time you start or join a meeting, it is automatically downloaded to your computer. You can also download the Meeting Manager from the Downloads section of the Web Meeting log-in page.

Q.   What are the System Requirements to host or attend meeting?





Mac OS X*


Operating Systems

2003 Server,
Vista 32-bit/64-bit,
Windows 7 32-bit/64-bit,
Windows 8 32-bit/64-bit,
Windows 8.1 32-bit/64-bit

10.6, 10.7, 10.8, 10.9, 10.10

Ubuntu 10x and 11x (Gnome),
Red Hat 5, 6,
Open SuSE 11.4
Fedora 15, 16 (all 32-bit)

Minimum System Requirements




Intel Core2 Duo CPU 2.XX GHz or AMD processor (2 GB of RAM recommended)

Intel (512 MB of RAM or more recommended)

Intel or AMD x86




JavaScript and cookies enabled

JavaScript and cookies enabled

JavaScript and cookies enabled




Active X enabled (unblocked for IE is recommended) Java 6 or later


Java 6,
libstdc++ 6.0,



Internet Explorer

7, 8 (32-bit/64-bit), 9 (32-bit/64-bit), 10 (32-bit/64-bit), 11 (32-bit/64-bit)













5, 6, 7, 8


Latest 32-bit/64-bit

Latest 32-bit/64-bit

*Joining a Meeting on a Mac

  • Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since AT&T Web Meeting had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.

Windows XP and Internet Explorer 6 End-of-Support Announcement

As you may be aware, Microsoft has announced that Windows XP will no longer be supported as of April 8, 2014. If you are using Windows XP, it is highly recommended that you upgrade to a supported version of Windows. Starting in January 2015, AT&T Web Meeting will no longer support Windows XP.

To keep up with current web standards, AT&T Web Meeting will no longer support Internet Explorer 6. It is highly recommended that you upgrade to a more recent version of Internet Explorer or use a different browser.

Q.  When I try to join a meeting on Mac, I am asked to download and install an add-on. How do I do that?

A.  When you start or join a meeting on Mac for the first time, starting in WBS28.5, you are asked to download and install an add-on.

  1. Select the Download and Install Add-On button and download the Cisco_WebEx_Add-On.dmg file to your computer.
  2. Run the downloaded file.
  3. Run Install Cisco WebEx and follow the instructions on the screen.

After the installation is complete, the meeting will start automatically.

Application and File Sharing

Q.   What's the difference between "file sharing" and "application sharing"?

A.   With file sharing, attendees can see the document or file, but you can't change it. With application sharing, you share the application that you used to create or change the document; as you change the document, your attendees see your changes. Application sharing uses more bandwidth and therefore can affect the overall performance of your meeting.

You can share virtually any type of file or application, but those that stream video or audio may not display appropriately. To share streaming content, use "Web content sharing" which displays the content in a Web browser on each attendee's computer. All you have to do is select Web Content from the Share menu, enter the URL of a Web site that contains the streaming content, and your attendees can see it in their own browsers. You can share many documents or presentations at the same time; each document or presentation appears on its own tab in the content viewer.

File sharing requires relatively little bandwidth and thus works well at slower connection speeds. Application sharing requires more bandwidth.

Q.   Can I save presentations or documents that contain annotations and view them offline?

A.   Yes. Just save the document or presentation to your desktop and then double-click it. The document or presentation displays in the Web Meeting File Viewer.

Q.    Can I show animations and slide transitions in Microsoft PowerPoint presentations?

A.    Yes.

Q.   Why do attendees sometimes see a yellow crosshatched pattern when I share applications with them?

A.   The crosshatched pattern is the shadow of a window that is displayed on top of the shared application. Just close the window and the pattern disappears.

Q.    Can I use my keyboard keys to remotely control remote applications?

A.    Yes. Meeting Manager maps your keyboard keys to those on the remote computer. For details, look up "keyboard shortcuts" in your Web Meeting Help section.

Q.   Can I share a Keynote presentation on the Mac?

A.   Yes.

Q.    Can I share StarOffice documents on Solaris?

A.    Yes. You can share StarOffice7 presentations.

Using Video

Q.   How do I get Web Meeting video services?

A.   Video service is automatically provided with your Web Meeting service. Select the green video camera icon in the meeting to share your web camera video.

System Requirements and Optimizing Performance

Q.   What can I do to get the best performance?

A.   Some factors that affect performance include:

  • The speed of your Internet connection
  • Internet traffic between you and the WebEx server
  • The performance of any firewall and proxy servers on your network

To improve performance:

        Get the fastest internet connection possible

        Use file sharing instead of application sharing or screen sharing (formerly called "desktop sharing")

        Share documents that contain fewer images

Q.   How can I test performance?

A.    You can use a utility such as Trace Route to determine where problems occur between your computer and the WebEx server. In Windows, open a command prompt window, then type "tracert <your_siteURL>" (where "your_site_URL" is ). Make sure that you include a space after "tracert".

Trace Route sends data from your computer and measures the amount of time it takes for the data to reach the WebEx server. Ideally, it should take the data between 1 and 60 ms to reach the server. If it takes:

  • Between 60 to 100 ms, your connection is slow and your attendees may notice delays during the meeting.
  • Longer than 100 ms, your connection is unacceptably slow. If you continue to experience poor performance, consult your network administrator.


Q. Where can I find the global call-in numbers?

A.  For information about global Audio Conferencing numbers, go to