Using AT&T Conference Monitor
Using the AT&T Conference Monitor, you can monitor and control your conference over the Internet.
To login enter the following:
Access Code: The
Access Code that has been assigned to your TeleConference.
Host Password: The Access Code that has been assigned to your TeleConference.
Working with Your Conference
The AT&T Conference Monitor interface offers a visual, point-and-click alternative to using touchtone commands for controlling your conference and changing Host options. The AT&T Conference Monitor interface offers enhanced participant information and control.
This section contains 13 buttons that let you control the conference. They are:
Current Conference Call Status Screen
|Active Participants: Number of participants including Host on the call.|
|Annc. Tones: Indicates Off if silent entry, Tones, or Names.|
|Conf. Continuation: Indicates Active or Inactive.|
|Specialist: Indicates if Special Request is on or off.|
|Locked Conf.: Indicates if conference is locked or unlocked.|
|Recording: Indicates if Conference Record is on or off.|
Changing Host Options
When you click Host Options on the AT&T Conference Monitor page, the Conference Options dialog box appears.
Here, you can change certain options affecting the Host account.
The configurable options may include:
Changing Current Conference Options
When you click Conf Opts on the AT&T Conference Monitor page, the Conference Options dialog box appears. Any change you make here affects only the current conference and is not saved for future conferences. Once the current conference ends, this setting automatically reverts to the Entry Announcement setting in the Conference Options dialog box.
Here, you can change how the entry and exit of participants is announced for the conference currently under way:
Working with Participants
The AT&T Conference Monitor offers far more capabilities for working with participants than is possible with the touchtone interface. The additional capabilities derive mostly from the Participant Information area.
Using Participant Information
The figure below shows the Participant Information section of the AT&T Conference Monitor. Here, you can view and manage the participants in the conference. The Participant List and Action Buttons areas are described in this section.
Participant List Tab:
- these are buttons that you click on to select the following:
|Request/Cancel a Specialist join the call.|
|Drop participant Line|
|Enter/Edit participant name|
|Hear name of participant on line|
|Remove line from list|
Conference Details Tab
Dialing Out from AT&T Conference Monitor
The AT&T Conference Monitor supports the same simple dial-out process that is available using touchtones, which is most often used to add another participant to an existing conference.
Adding a Participant
Follow the steps below to add a participant to a conference that is under way and to which the Host is connected:
Note: The host can connect or disconnect the line using touchtone commands. In this case, the host talks directly to the participant prior to rejoining the conference. See the Touchtone Commands section.
Resolving AT&T Conference Monitor Problems
If you have trouble logging into the Conference Monitor, verify that:
Hosts can interact with the service using either the Web-based AT&T Conference Monitor interface or their touchtone telephone keypads. Participants can use a more limited set of touchtone commands.
The touchtone commands described below are:
While in conference, participants can use touchtone commands to control their participation and, in the case of the Host, conference operation.
The Hostís account options and feature settings determine which commands are available and to whom. The table below describes the commands that may be available in conference.
Touchtone commands available in conference:
|*0||Request that a Specialist speak privately to the requesting individual.||Host and Participant|
|00||Request that a Specialist join the conference.||Host and Participant|
|*1||Dial out to a participant.||Host (if account includes Dial Out option)|
|*2||Conference Record Ė Begin, Pause, & End recording||Host|
|*3||Change entry/exit announce setting (for current conference only).||Host|
|*4||Lock the conference so that no one else can join.||Host|
|*5||Unlock the conference so that additional participants can join.||Host|
|*6||Mute the requesting individualís line.||Host and participant|
|*7||Unmute the individualís line.||Host and participant|
|*8||Toggle Conference Continuation on or off.||Host|
|*9||Play (to the requesting individual) the number of participants in conference and the names recorded upon entry into the conference.||Host and participant|
|*#||Play (to the requesting individual) the count of participants in the conference.||Host and participant|
|##||Mute all lines except Host (and, if present, Specialist).||Host|
|99||Unmute all lines.||Host|
|**||Play (to the requesting individual) a help message describing the available touchtone commands.||Host and participant|
The Host can press *1 to begin dialing out. The Host is then prompted to enter the phone number to be dialed. The table below shows the touchtone commands available to the Host after the number is dialed.
Touchtone commands available after dialing out:
Connect self and the participant dialed to the conference
Connect the participant dialed to the conference and dial another participant.
Disconnect the line and rejoin self to the conference.
Disconnect the line and dial another participant.